Shipping policy
Thank you for shopping with Verantee. We are committed to processing and shipping your order as quickly and accurately as possible.
Order Processing
Most orders are processed within 1–2 business days after payment has been received.
Orders placed after business hours, on weekends, or on holidays will be processed on the next available business day.
Please note that processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping address, package size, weight, and selected shipping method.
Free shipping promotions, when available, apply only to qualifying orders and destinations.
Delivery Times
Estimated delivery times are provided by the selected shipping carrier and begin once your order has shipped.
Delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information.
Please allow up to 24 hours for tracking information to become active after receiving your shipment confirmation.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately at hello@verantee.com.
If an order has already shipped, we cannot guarantee that address changes can be made.
Orders returned due to an incorrect or undeliverable address may be subject to:
- Additional shipping charges
- Carrier return fees
- Applicable restocking fees
Damaged or Missing Items
If your package arrives damaged or items are missing, please contact us within 5 business days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the shipping box
- Photos of the damaged item(s)
- Photos of the shipping label (if applicable)
Claims submitted after this period may not be eligible for replacement or reimbursement.
Lost Packages
Once an order has been transferred to the shipping carrier, delivery is under the carrier's responsibility.
If your package appears to be lost, please contact us. We will gladly assist you in opening a carrier investigation whenever possible.
International Shipping
International shipping may be available for select products and destinations.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country.
Verantee is not responsible for delays caused by customs clearance.
Questions
If you have any questions regarding shipping or your order, please contact us: