Refund policy
Last Updated: July 2026
Returns & Refunds
At Verantee, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Please review the policy below before requesting a return.
Return Eligibility
Eligible products may be returned within 30 days of the delivery date.
To qualify for a return, products must:
- Be unused and in their original condition.
- Be returned in their original packaging with all components included.
- Be free from damage, markings, or signs of use.
- Be approved by Verantee TM before being returned.
Returns received without prior authorization may be refused.
Restocking Fee
Approved returns are subject to a 15% restocking fee.
The restocking fee covers inspection, handling, repackaging, and inventory processing.
The restocking fee will be deducted from your refund amount.
Return Shipping
Unless the return is the result of our error or a defective product, customers are responsible for all return shipping costs.
We recommend using a shipping service that provides tracking and insurance, as Verantee TM is not responsible for items lost or damaged during return transit.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom printed or personalized packaging
- Custom manufactured products
- Made-to-order items
- Bulk special-order products
- Clearance or final sale items
- Gift cards
- Opened, used, damaged, or altered products
- Products returned without prior authorization
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please notify us within 5 business days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping box
- Photos of the shipping label (if applicable)
If approved, Verantee TM will provide a replacement, refund, or other appropriate resolution.
Refused Shipments & Undeliverable Orders
Orders refused upon delivery or returned because of an incorrect shipping address supplied by the customer may be subject to:
- Original shipping charges
- Return shipping charges
- Applicable carrier fees
- The 15% restocking fee
Refund Processing
Once your return has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your financial institution.
Original shipping charges are non-refundable unless the return resulted from our error.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please place a new order after your return has been approved.
Order Cancellations
Orders may be canceled before they have entered processing or shipment.
Once an order has been processed, packed, or shipped, it cannot be canceled and must follow this Returns & Refund Policy.
Custom and made-to-order products cannot be canceled once production has begun.
Contact Us
For return requests or questions regarding this policy, please contact: